When customer service becomes understanding…

So, last night my daughter and I pegged it out to buy a sofa, with one hour ONLY. The mission, without the aid of Tom Cruise, was to visit 5 stores.

To be fair, every store had great staff, but in finding one sofa that fitted the bill, the sales person we saw was fantastic. He understood the concept of 2 minutes, he took some details whilst I wrote the others and no doubt the sofa will be delivered within the required time scale.

How refreshing to have a service that is straight – no need to oversell, no need for unnecessary information, no need to overstate terms a total understanding of time and requirements. You could argue easy sale/happy chappie, but the impression given was that this person was someone who understood people and different shoppers with different agendas would have had the same happy result.

A lesson for anyone working within a customer focussed environment – a lesson in life maybe, but a big thank you to the man from SCS!