Reception Team Leader

Our client is looking for an enthusiastic, flexible and hard-working Reception Team Leader to join their busy team on a full-time permanent basis in Bristol.

  • Full-time (37.5 hours per week)
  • Contract: Permanent
  • Location: Bristol
  • Salary range: £20,500 - £22,000 DOE

Key Responsibilities:

  • Responsibility for over-seeing all aspects of the Reception area
  • Assessment, evaluation and implementation of systems within the Reception area
  • Co-ordination of Reception team rotas
  • Performance management
  • Manage an effective appointments system
  • Ensure that staff work within confidentiality guidelines
  • To be the initial point of contact for all patients, visitors and NHS personnel both internal and external (phone, email and face-to-face)
  • To work independently and alone dealing with confidential issues
  • To understand and utilise the protocol system in place
  • To communicate effectively and promptly to all enquires using a high level of discretion, tact, diplomacy and empathy in a calm and collected manner
  • To take accurate messages and relay to relevant personnel
  • Other duties as required

Skills Required:

The ideal candidate will already be an accomplished and highly motivated Senior Receptionist or Team Leader, preferably with NHS experience but this is not essential for the right candidate.

They will possess strong organisational skills, and the ability to adapt to changes and tackle challenges efficiently and effectively, along with exemplary customer service and communication skills.

Committed to providing high quality patient services, the successful candidate will also provide leadership and direction whilst working alongside the current team of Patient Coordinators in Reception.


This role is well suited to a personable individual with excellent communication skills. If you are a confident individual with a flexible attitude and an ability to lead a team then please submit your CV today.

Reference: 216991



Patient Coordinator

Our client is looking to expand their Reception Team in Bristol and are keen to find a well-motivated person to join them. Flexibility, commitment and a positive approach are essential.

Customer service experience preferred, although attitude is more important than your background. Training is available to those looking to increase their skill levels; however, a high level of computer literacy is desirable.

  • Hours per week: Full time (covering shifts between 7.45am - 7.00pm) + occasional Saturday mornings (paid extra)
  • Salary: £18,330k  
  • Location: Bristol
  • Contract: Permanent


To work as a member of the Reception Team to ensure the smooth running of reception, whilst taking a proactive role in maintaining an efficient and effective service to all patients.

Main Duties:

  • Opening and closing procedures
  • Taking calls, appointment booking and dealing with general enquiries
  • Checking-in and directing patients on arrival at the surgery
  • Processing repeat prescription requests
  • Taking and recording requests for home visits
  • Registering new patients and temporary residents
  • Tidy waiting room after morning and afternoon surgeries
  • Leave the reception area tidy and ready for incoming colleagues
  • Assist with scanning of medical post onto patient electronic records
  • Updating Patient details
  • Sending and receiving faxes
  • Liaise with outside agencies, ensuring all leaflets/posters within the surgery are up-to-date
  • Alert other team members to issues of quality and risk

Skills Required:

  • Ability to cope and work well in a busy and pressured environment
  • Ability to communicate effectively
  • Ability to maintain excellent customer service at all times
  • Ability to prioritise own workload

If you have a flexible and positive ‘can-do’ approach towards work and are customer focused and organised, then this may be the perfect role for you – please submit your CV today!

Reference: 216976