CUSTOMER SERVICE

Below you will find our Customer Service current vacancies, if you would like to apply simply click the apply now button and send us your details and CV, if you cannot see the role you are looking for please do contact us with your CV and we will do our very best to help you.

Billing Clerk

We are currently seeking a detail orientated and hard-working Billing Clerk to support our client’s Credit and Billing Department in Bristol on a temp-to-perm basis.

Contract: Temp-to-Perm
Start Date: ASAP
Hours: 37.5 flexi hours (8:00am-4:00pm, 8:30am-5:00pm or 9:00-5:30pm)
Salary: £21,393.02 (you can also earn up to 5% additional monthly performance related incentive)
Location: Bristol

Purpose of Role:
To ensure all revenue is billed accurately and on time.

Key Tasks/Areas of Responsibility:
• Ensure all deliveries are billed accurately by close of business each Friday
• Review accounts placed on hold and ensure they are released for accurate billing
• Raise miscellaneous invoices on the billing system for all jobs which do not comply with automated billing procedures
• Clear bespoke customers’ requests for extended liability
• Upgrade consignments to the correct product for accurate billing
• Review all pots on the billing dashboard
• Manage the Euro billing pots and ensure accurate billing takes place
• Manage Salesforce credit requests

Skills Required:
• Strong communication skills, both verbal and written
• Good analytical skills
• A customer focused approach

If you are numerate, proactive and keen to expand your skillset further within a successful organisation then please submit your CV today.

 

Reference: 216907

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Administrator/Secretary

A very successful legal firm in Bristol looking for an Administrator/Secretary to support the wider office. The role is a mix of administration and typing:

Location: Working for one client across their various Bristol offices
Hours: Full time OR part time (minimum requirement: every Monday and Friday)
Contract: Permanent

Duties Include:
Audio typing of department documentation
General office administration
Working on reception – being the first point of contact
Maintaining and sorting all mail
Making appointments and arranging meetings
Diary management
Responding to queries via phone and email
Assisting with all file closures

Skills Required:
Previous secretarial experience
Great communication skills, both verbal and written
A strong knowledge of Word
Self-motivation and be able to have a good eye for detail
The ability to work autonomously

A small practice that calls for an experienced, capable person, who is happy to take on a varied role – please apply today!

Reference: 216907

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Quality Assurance Administrator

We are seeking a Quality Assurance Administrator to join our client’s hard-working team near central Bristol. The ideal candidate will be customer focused with previous office/customer service experience.

Location: Bristol
Contract: Temp to Perm
Salary: £21,393.02
Start date: ASAP (ideally 19th August)

This role will be a 60/40 split between:
1) Assessing the quality of the performance of staff who deal with existing and potential customers (up to 9 calls per day) and recommending improvements
2) Completing administrative duties and assisting the winder team

Duties Include:
• Ensuring telephone quality standards by studying inbound and outbound calls
• Verifying results by measuring skills (via scoring scripts) on; product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call
• Rating effectiveness of service representatives; providing quality ratings and identifying training needs
• Preparing quality reports for management staff
• Completion of administrative duties and assisting the wider billing/credit team
• Assisting with invoicing
• Responding to telephone and email enquiries
• Updating the company database accurately
• Other general ad-hoc duties required

Skills Required:
• Exceptional listening and analytical skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Excellent verbal, written and interpersonal communication skills

Our client is going through a period of significant growth and positive change. The benefits are great, and the working environment is fast paced and fun! Please submit your CV today.

Reference: 216905

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Logistics/Customer Service Executive

We are seeking a highly organised and customer focused individual to work as a Logistics/Customer Service Executive for our client near the city centre. This is a varied role and an opportunity to join a forward thinking and dynamic company.

Location: Bristol (free parking)
Contract: Full time, perm
Salary: £23,000K

RESPONSIBILITIES
• Account administration, responding to account queries and providing sales support
• Maintaining timely and effective communication with customers, both internal and external
• Processing orders, quotes and requests
• Shipping of products to customers in the UK and world-wide
• Maintaining up-to-date knowledge of products, customers, processes and suppliers
• Working closely with the Sales & Marketing team to building strong relationships and support


REQUIREMENTS
• Experienced in shipping goods worldwide
• Ability to communicate internally and externally demonstrating a high level of professionalism
• Excellent written and numeracy skills
• Good PC skills
• Excellent attention to detail
• Good planning and organisational skills
• Previous experience in a customer service role


DESIRED
• Knowledge/experience of selling to or working within the NHS
• A manufacturing customer service background

This is a full-time permanent position paying £23,000k, if you have experience working within logistics and are a proactive and hard-working candidate then please apply today!

Reference: 216903

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Temporary Receptionist/Administrator

We are seeking a friendly and organised Temporary Receptionist/Administrator to cover a holiday period for our client based in south Bristol from 2nd – 13th September (Monday-Friday only).

Please note, due to the nature of the company the successful candidate must have a valid DBS.

Location: South Bristol
Pay: £8.80ph
Hours: 8:30am – 4:30pm
Dates: 2nd – 13th September 2019

Reception duties;
• Meeting and greeting parents and their children as they come in for appointments
• Taking enquires at the reception window and passing to other team members where necessary
• Keeping the waiting room and surrounding areas tidy and ensuring colouring pencils and colouring-in sheets are replenished
• Ensuring the kitchen area is kept tidy
• Checking lights are on/off as necessary for room bookings
• Making sure those who have booked rooms are looked after and helped where necessary to reorganise rooms

Admin duties;
• Printing and photocopying
• Keeping on top of signing in-and-out sheets for visitors
• Room bookings – maintaining the diary and liaising with other staff who wish to make bookings for their team
• Phone - answering when other staff are not able to and taking a message for them

This is a great role, suitable to someone who enjoys providing first-class customer service. If you are seeking temporary employment and are available from the 2nd-13th September and have a valid DBS then we would love to hear from you – please submit your CV today!

Reference: 216902

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Client Support Assistant

Our client, an ever-expanding business, is looking for an exceptional Client Support Assistant to join their growing team.

This role is all about delivering exceptional customer service in a time efficient manner to both existing and potential clients.


Salary:Salary: £18,000k + £3000k bonus + commission OTE = £30,000K

Location: Bristol
Contract: Full time, permanent


Duties Include:
• Assisting the Business Development Manager and looking after the day to day management of the global business
• Managing telephone and email enquiries in a prompt and professional manner
• Assisting and supporting the Sales Team with reservations made by key clients, identifying new contacts, developing sales leads, and responding to sales opportunities in order to maximise revenue
• Developing and managing key client accounts
• Processing reservations and contacting guests prior to arrival to ensure that every aspect of the booking is correct
• Maintaining excellent product knowledge of all suppliers and their portfolios, facilities they offer, processes and local information


Our client’s reputation for going above and beyond is everything and they are looking for a self-motivated and ambitious person to h
elp support the company’s success. 

If you are a customer focused individual who enjoys working in a professional, yet vibrant environment then please submit your CV today – this is a fantastic opportunity to join a forward-thinking and supportive company.

 

Reference: 216900

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Senior Administrator/PA

Due to expansion our successful client is seeking an experienced Administrator to join them on a full-time permanent basis as a Senior Administrator/PA.

 

Hours: Monday to Friday 9 am - 5 pm (flexible start/finish time can be agreed)
Salary: £20,000 - £24,000K per year depending on experience
Location: Bristol (free parking)

 

This is a varied role, with duties including:
• Answering phone calls, responding to queries and taking messages
• Managing bills for suppliers and clients
• Diary management for the MD
• Email/inbox management for the MD
• Bank reconciliation (using Xero)
• Coordinating commission work for approved suppliers (for example: sending a survey to the Architect for them to make the architectural drawings)
• Following instructions to purchase materials from known suppliers
• Maintaining computer systems
• Researching tradespeople on the internet and booking them in for interviews with MD
• Researching new material suppliers on the internet

 

The successful candidate for this role must be able to take the lead with all secretarial, PA and administration support for the Managing Director, demonstrate their ability to take responsibility and ownership, provide an efficient and high-quality service and possess strong verbal and written communication skills. You must be highly organised, able to manage tasks effectively, able to work independently, act on your own initiative and hit the ground running.

 

Benefits:
• 28 days holidays
• Competitive salary
• Friendly working environment
• Opportunity to be part of an international growing brand

 

If you are seeking your next varied and rewarding role, please submit your CV today! Immediate start for the right candidate.

 

Reference: 216899

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Due to continued expansion our successful client is seeking a Project Assistant for a 6 month contract to join their team.

As part of the team you will be providing support to the Project Engineers, your main responsibility will be to ensure that the project engineers are supported, resources and plans updated and maintained, and relevant reporting completed. With developed engineering project management, you will work with the team to follow the product lifecycle from conception to completion.

• Location: Bristol (free parking)
• Contract: 6 month FTC
• Hours: Full time, Monday-Friday
• Salary: Up to £22,000k pro rata


Your responsibilities will include:
• Work with Project Engineers to ensure resources are managed across all projects
• Generate financial reports
• Report on resource levels across projects to Project Engineers and the Programme Manager and consider alternate options
• Provide administrative support
• Ensure projects are closed out and project documentation is stored correctly


About you:
• GCSE grade C or above Maths and English
• MS Word, Excel, Powerpoint, Outlook
• Ability to solve problems
• 2+ years experience of project work
• Have a keen eye for detail and excellent verbal and written communication skills


If you are an enthusiastic, determined and motivated individual looking to develop your project experience while working for a vibrant and thriving company then please submit your CV today.

Reference: 216898

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We are recruiting for a Project Engineer to join our clients’ team on a 6-month fixed term contract. 

As part of the team you will be main point of contact for clients and your main responsibility will be to ensure that projects are delivered on time, cost and quality. With developed engineering project management, you will work with the team to follow the product lifecycle from conception to completion.


• Location: Bristol
• Contract: 6 Months
• Hours: Full time Monday-Friday
• Salary: Up to £35,000 pro rata


Your responsibilities will include:
• Project negotiation
• Technical support for contracting
• Ensuring requirements and approval for project work packages meet customer requirements
• Project execution and control management of technical risks
• Technical collaboration with partners and suppliers
• Support for the design team
• Reporting of project status and project cost management


About You:
• Degree educated within an engineering discipline
• APM Project Management Qualification (PMQ) or equivalent would be an advantage
• Ability to solve problems
• 2+ years’ experience of industrial engineering project management
• Project and development experience
• Have a keen eye for detail and excellent verbal and written communication skills


If you have the skills required and are seeking a 6-month contract within Projects/Engineering, then please submit your CV today – this is a fantastic opportunity to join a thriving company in Bristol.

Reference: 216897

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Office Coordinator

We have an excellent opportunity for an organised, hard-working and personable individual to join our client’s experienced property company in Bristol as an Office Coordinator.

The successful candidate will act as the first point of contact for customers over the phone and fact-to-face while also coordinating all ‘Let Only Landlord’ administration.

 

The Job:

  • Working in a busy open plan office which is open to the public
  • Dealing with daily multiple email and telephone letting enquiries
  • First point of contact for customers in the office: meeting and greeting
  • Answering the phone and transferring calls where required
  • Booking and managing keys in and out of the office
  • Directing maintenance enquiries to the relevant Property Managers
  • Listing property details, checking advertised properties are present on websites, organising viewings, coordinating a large dynamic diary system for multiple properties and dealing with reservations
  • Carrying out property viewings/inspections
  • Assisting tenants and guarantors with online tenancy signing
  • Building a solid relationship with our client’s let only landlords: coordinating the move ins, key release, managing Landlords expectations. Keeping in contact with Let Only Landlords at key times of the year to retain and grow the client base

Knowledge base/skills:

  • Strong customer service skills
  • Diplomatic/sympathetic/polite and yet fair, confident and firm approach
  • A calm manner in all situations is essential
  • The ability to deal competently with landlords/parents/young tenants/contractors
  • Strong, polite and confident telephone manner
  • Be able to deal with complaints/solve problems, face to face in the office, on the telephone and via email
  • Have a good attention to detail and be an organised, efficient person
  • Ability to work under pressure and to deadlines

 

Hours of Work

  • 9am to 6pm – Monday, Wednesday and Thursday
  • 8.30am to 6pm – Tuesday
  • 9am to 5.30pm – Friday
  • 9.30am to 3.30pm – 1 Saturday in 4

Salary: £19,000k- £23,000k, depending on experience
Location: Bristol

Contract: Full time, permanent

 

This is a varied role suitable for someone with exceptional organisational skills who loves to keep busy - a great chance to join a friendly and upbeat team in Bristol, please apply today!

Reference: 216895

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