Customer Services

Customer Services is a role ideally suited to people with demonstrable interpersonal skills. If you are a "people person" and enjoy the challenge of helping others, are happy to make decisions and work towards a satisfactory resolution however difficult the challenge. So if you are prepared to go the extra mile to solve customer queries, take ownership of the situation then Customer Services may be the career for you!

Current Customer Service Vacancies

Customer Service Advisor - £16,000 - £17,000 pa - 215054

 

An excellent opportunity has arisen for a Customer Service Advisor to join our respected client based in North Bristol. Due to expansion they will be looking for a pro active individual who is confident on the telephone and can assimilate information from clients both quickly and efficiently in order to provide them with a quality customer service. Liaising with the warehouse, processing samples and investigating queries, despatching replacement components and arranging collection with couriers and then providing customers with an update. This is a very varied role and would suit someone who is flexible and is happy to communicate at all levels. The successful candidate will need to be IT literate, able to work in a team as well as be a self starter and have a logical approach to problem solving.  

Customer Service Representative - £14,000 - £16,000 pa

We require a customer service representative to join this well established organisation based in North Bristol. The role will involve communicating with customers through incoming and outgoing telephone calls with the aim of providing information, advice, support and taking orders. Your key tasks will be to take calls relating to order input and modification, informing customers of delays and queries, answering general questions about products, services and promotions, escalating issues that you cannot resolve to the relevant people, making outgoing calls to customers to inform them of any delays or problems with their order and passing on general information. You will be liaising with other departments to ensure smooth transition of workflow, supporting other departments to ensure KPI’s are met, participating in ad hoc departmental or business projects and undertaking basic administrative duties when required. The ideal candidate for this role will have excellent communication skills, a confident and professional telephone manner, be computer literate and the ability to work in an environment which requires close working relationship and team dependency 

Senior Claims Handler - £16,000 - 215038

You will be responsible for preparing and forwarding documents; recording and documenting all communications; maintaining and developing excellent relationships with the Clients; monitoring housekeeping, security and health & safety procedures; supervising junior staff; making contact with Clients, suppliers and other business stakeholders; deputising for the Manager as and when required.

You will need to have a confident. working knowledge of household buildings insurance policies and terminology; a courteous telephone manner; good presentation skills; have previous experience of having worked in a contact centre; demonstrate a proven track record of achieving performance targets in a contact centre environment. 

If you do not hear from a consultant within the next five days it means that unfortunately, your application has not been successful on this occasion. Please re-apply for any other suitable positions that we may have in the future.

Spec Recruitment is acting as a Recruitment Agency in respect of these positions.