Below you will find our PA / Secretarial current vacancies, if you would like to apply simply click the apply now button and send us your details and CV, if you cannot see the role you are looking for please do contact us with your CV and we will do our very best to help you.

Membership Secretary

Reports to: The General Manger

Hours: Full time Monday-Friday

Salary: £22,000 -£30,000

Location: Bristol


The Membership Secretary is responsible for communication with the Club’s members and is a primary point of contact for potential members.
Additionally, he/she carries out various administrative tasks related to the daily running of the Club.


The Membership Secretary’s main tasks are:

• The Primary Point of contact for ALL Members via telephone, email and in person
• Deal with day to day requirements of the Members
• Investigating and resolving queries and discrepancies with member accounts
• Preparation of all general correspondence with new members – packs, info & card, letter of introduction
• The management and correspondence of Reciprocal Clubs – renewing, change of details, drawing up new agreements via The Board
• Updating all membership Collateral and ensure is relevant at all times
• Managing Membership Enquires and updating database daily
• Conduct tours of the Club for Membership Enquiries
• Maintain the individual annual Membership subscription renewals and managing the administrative process
• Maintain the Renewal of 100 Club Subscription annually

Membership Committee
• Attend Committee Meetings and report current data. Carry out tasks & actions as delegated by the Committee Chairman
• Actively contributing to process reviews, incentives and general ideas regarding attracting & retaining membership
• Assisting the committee with new member events

Membership Database
• To create accounts for enquiries and new members within the database, and regularly update as they move throughout the application process
• To extract data from the system to carry out reports as requested by Membership committee/General Manger/Board.

General Admin
• To ensure Office is presentable at all times.
• To answer phone calls in a timely, efficient manner.
• To be present at Board meetings and to take minutes and distribute.
• Responsible for Managing and maintaining office systems – PC, copier, server.
• Nominated Data Protection Officer.
• Opening and distributing post, and preparing outgoing post.
• Taking payments and keeping up to date records.
• Carry out secretarial duties as requested by The Chairman.
• To send weekly correspondence to members about events and general info via Mail Chimp.
• To ensure Company templates are used at all times.
• To communicate with General & Operations Manager at all times.
• Effectively communicate with all other staff members.
• Assist operations manager with admin duties.
• Assist Events & Operations Manager with admin duties.

Board & AGM
• Annually prepare all AGM papers with direction from The General Manager.
• Monthly book and co-ordinate attendees, agenda and papers directly with The General Manager & Chairman.
• Attend AGM & Board Meeting and Minute accordingly.
• Process and deliver minutes.
• Carry out any actions requested during the meeting.
• Update Companies House annual.

• Processing BACS payments and transfers on the Company online banking system to the database.
• Deliver a petty cash statement to the accounts manager monthly.
• Track all outstanding invoices and process.
• Send monthly statement of accounts to all members and process payments.
• To monitor and enforce Company payment procedure for aged debtors.
• Provide any information required by the accounts department/annual auditor.

This is a varied and interesting role suited to a candidate who is enthusiastic, well-mannered and customer focused! It would also be desirable if the successful candidate were to have marketing experience.

If it sounds like the perfect role for you, apply today!


Reference: 216458